Custom Order / Commissioned Work Terms

These Custom Order / Commissioned Work Terms govern commissioned transactions between buyers and creators through AI-People custom-order workflows.

They apply to order creation, negotiation, payment stages, production, delivery, acceptance, dispute handling, cancellation, and payout effects for commissioned work.

Custom Order means a commissioned work request initiated by a buyer for a creator through Platform custom-order tools.

Order Record means the Platform transaction record containing order scope, status, price, and related evidence.

Deliverables means files, materials, and outputs uploaded as order results in accordance with the agreed scope.

These Terms apply together with Terms of Service, Purchase & Licensing Terms, Creator Agreement, Subscription Terms, and Crypto Payment & Payout Terms.

If transaction-specific licensing terms provide stricter rights boundaries, those terms control rights scope for that order.

The Platform provides workflow infrastructure, moderation, recordkeeping, and operational enforcement.

The creator is responsible for lawful performance and rights-clear deliverables. The buyer is responsible for lawful request content, timely cooperation, and lawful downstream use.

Buyers may submit a custom-order request with title, description, budget, and optional structured brief details.

Creators may accept, reject, or provide a counter-offer where workflow supports staged negotiation.

Order requests and negotiations are non-binding until required conditions are met, including price agreement (where applicable) and confirmed payment.

Payment status and order status are determined by Platform records and confirmation events from supported payment rails.

Unless transaction records explicitly state otherwise, commissioned production should begin after confirmed payment status.

Both parties must use Platform order channels for key order communications, updates, and evidence exchange.