Custom Order / Commissioned Work Terms
Effective Date: March 27, 2026 • Contact: [email protected]
1. Purpose and Scope
These Custom Order / Commissioned Work Terms govern commissioned transactions between buyers and creators through AI-People custom-order workflows.
They apply to order creation, negotiation, payment stages, production, delivery, acceptance, dispute handling, cancellation, and payout effects for commissioned work.
2. Core Definitions
Custom Order means a commissioned work request initiated by a buyer for a creator through Platform custom-order tools.
Order Record means the Platform transaction record containing order scope, status, price, and related evidence.
Deliverables means files, materials, and outputs uploaded as order results in accordance with the agreed scope.
Final Custom Materials means the paid custom-order materials delivered through the Platform and accepted by the buyer or automatically accepted after the configured review window.
Custom Materials License means the license governing accepted Final Custom Materials for a custom-order transaction.
3. Relationship to Other Documents
These Terms apply together with Terms of Service, Purchase & Licensing Terms, Creator Agreement, Subscription Terms, and Crypto Payment & Payout Terms.
Accepted Final Custom Materials are governed by the Custom Materials License unless a transaction-specific rights document expressly grants a different or stricter rights scope for that order.
4. Roles and Responsibility Split
The Platform provides workflow infrastructure, moderation, recordkeeping, and operational enforcement.
The creator is responsible for lawful performance and rights-clear deliverables. The buyer is responsible for lawful request content, timely cooperation, and lawful downstream use.
5. Order Creation and Negotiation
Buyers may submit a custom-order request with a task description, structured brief details, desired deadline, and requested material scope supported by the Platform workflow.
Creators may accept, reject, or provide a counter-offer where workflow supports staged negotiation.
6. Price Agreement and Binding Point
Order requests and negotiations are non-binding until required conditions are met, including price agreement (where applicable) and confirmed payment.
Payment status and order status are determined by Platform records and confirmation events from supported payment rails.
7. Work Start and Performance
Unless transaction records explicitly state otherwise, commissioned production should begin after confirmed payment status.
Both parties must use Platform order channels for key order communications, updates, and evidence exchange.
8. Delivery, Review, and Acceptance
Creators deliver order outputs through Platform order tools. Buyers review delivered outputs within the Platform review window.
Completion may occur through buyer confirmation or through automatic confirmation after the configured review window where no dispute is opened.
9. Disputes and Administrative Resolution
Buyers may open a dispute through Platform order controls when delivery does not reasonably match agreed scope.
The Platform may review order records and resolve disputes using available remedies, including refund-to-buyer or payout-to-creator outcomes where permitted by law and payment state.
10. Cancellation Rules
Cancellation may be available only in statuses supported by Platform workflow rules.
Once payment is completed, cancellation may be restricted and dispute procedures may be required instead.
11. Rights Outcome and Licensing Boundaries
Completion of commissioned work does not automatically transfer ownership or assignment rights unless a transaction-specific rights document expressly grants such transfer.
Accepted paid Final Custom Materials are licensed under the Custom Materials License unless a stronger transaction-specific rights document controls. That license does not grant rights to a base persona package, persona identity, previews, prompts, models, datasets, source files, methods, or future materials unless they are expressly listed for that order.
12. Payments, Fees, and Payout Effects
Commissioned-order payments, network fees, payout timing, reserves, and risk holds follow Crypto Payment & Payout Terms and Platform payout controls.
Payouts can be delayed or withheld during fraud review, compliance review, or active dispute review.
13. Prohibited Conduct in Custom Orders
Parties must not use custom-order flow for illegal requests, rights violations, off-platform circumvention, identity deception, abuse, extortion, or payment evasion.
14. Evidence, Records, and Enforcement
The Platform may retain order comments, attachments, status logs, payment traces, and moderation records for operational, legal, and compliance purposes.
Policy breaches may result in restrictions, suspension, order blocking, payout controls, or account termination.
15. Updates and Effective Date
These Terms may be updated for legal, operational, risk, or product reasons. Updated versions take effect as published unless a later date is stated.