Buyer support lane
Account access, checkout incidents, order references, download and delivery issues, and purchase-related support.
Request routing for buyers and creators
Contact AI-People through one support channel and we route your request into the correct operational lane. This keeps AI persona support faster, clearer, and safer for both marketplace sides.
Creator support lane
Onboarding, listing workflows, monetization process questions, rights scope, and buyer collaboration context.
Licensing, policy, and abuse lane
AI persona licensing support, policy clarifications, rights concerns, impersonation reports, and trust-and-safety cases.
What to include for faster support resolution
Structured requests reduce back-and-forth and improve case turnaround across licensing, customization, and payment workflows.
- 1
Identify your account
Send account email and role (buyer or creator).
- 2
Reference the transaction
Add order ID, package slug, and affected URL.
- 3
State the request scope
For customization, include target output, format, and usage context.
- 4
Attach supporting evidence
Provide screenshots, timestamps, and relevant document references.
Response times and priority lanes
Standard support requests
Standard buyer and creator support requests are typically answered within 24-48 business hours when the request includes enough identifying context.
Priority trust-and-safety lane
Payment incidents, access lockouts, rights disputes, and abuse reports may be prioritized in a dedicated safe AI content transaction lane.
Customization and safe deal workflow
AI-People is not an escrow service. We support safe AI content transactions by keeping licensing terms, customization scope, and dispute context visible across the buyer-creator workflow.
Licensing-first handling
Every request is interpreted against the active commercial AI persona licensing context.
Controlled customization
Post-purchase AI persona customization is tracked as a scoped support lane with explicit deliverable intent.
Documented dispute readiness
If needed, support can route cases to documented resolution workflows using submitted transaction evidence.
Frequently asked support questions
Which email should I use for AI persona support?
What should buyers include to avoid support delays?
Include account email, order reference, package slug, affected URL, and a short timeline of the issue. Requests with clear transaction context are routed faster to payment, access, licensing, or delivery specialists. Rights or refund disputes should also reference the relevant policy page when possible.
How do I submit a post-purchase customization request correctly?
Provide target package slug, requested scope, target format, deadline expectation, and intended business channel. Customization requests are processed through a controlled workflow after baseline rights and deliverables are verified. Buyers should frame the request against the original purchase context, not as an unbounded rewrite.
Does AI-People act as an escrow provider for transactions?
No. AI-People is not an escrow provider. Transaction safety is handled through licensing records, moderation governance, account-level traceability, and documented dispute-routing procedures. Resolution logic is policy-driven rather than escrow-held.
Which support cases are prioritized first?
Priority lanes include payment incidents, account-lock issues, rights disputes, abuse reports, and trust-and-safety escalations. Standard requests are usually processed within 24-48 business hours, while policy-sensitive cases may move on a separate escalation path.
Can creators open support tickets for monetization and rights disputes?
Yes. Creator support covers onboarding, listing operations, licensing scope, monetization flows, payout clarifications, and buyer-collaboration disputes with case-based evidence review. Creator-side rights questions are typically resolved faster when the listing slug and governing license path are included.
Send your support request to the right lane
Contact support@ai-people.io for buyer support, creator support, AI persona licensing support, customization requests, and trust cases.
Related marketplace sections
Help · About · Refunds & Resolution · For buyers · For creators · Licensing